First Federal Savings Bank
  • 16-Jun-2017 to 15-Aug-2017 (MST)
  • Eastland Branch
  • Twin Falls, ID, USA
  • Salary
  • Full Time

Full Benefits Package Available


Job Summary

Support Branch Operations Manager in several functions of the operations side of the bank to include deposit growth, conducting certifications, providing approvals for overrides and maintaining cash control as appropriate for the branch. Provide a high level of customer service in a variety of customer transactions and exercising independent judgment. Train new staff as appropriate. Maintain compliance with all banking policies, procedures and regulations and keep staff updated.

Essential Duties and Responsibilities

  • Ensure the Branch Certification Binder is completed each month as required and outlined in the Retail Operations Manual. 
  • Handle or provide assistance to other tellers with unusual transactions and answering difficult customer inquiries.
  • Provides supervisory over-ride for unusual or more difficult transactions.
  • Reviews and approves outgoing wire transfers and large deposits.
  • Provide input or assistance with branch staff meetings.
  • Observe tellers to ensure the desired levels of customer service are being met in accordance with branch policies and objectives.
  • Assume all duties and responsibilities of the Branch Operations Manager when he/she is out of the branch.
  • Schedule surprise cash counts within the branch. 
  • Coach staff with building customer relationships.
  • Utilize the Connections software for recommendations and referrals.
  • Attend required training, meetings, conference calls and provide information received to branch staff as appropriate.
  • Provides excellent customer service to all customers and participates in creating a positive work environment.
  • Be knowledgeable of all bank products and services and train staff accordingly. 
  • Build relationships with customers via recommendations and referrals through the Connections software. 
  • Follow all bank policies and procedures.
  • Processes a variety of routine checking and savings deposits and withdrawals with little or no supervision in accordance with prescribed limits set on the Teller/CSR Authority Card. 
  • Order checks for customers.
  • Handles wire transfer requests and foreign currency transactions.
  • Processes cash advances.
  • Assists with vault duties such as ordering/shipping currency and coin and distributing money to tellers.
  • Issues money orders and cashier's checks in accordance with proper procedures. 
  • Redeems U. S. Savings Bonds and processes cash advances.
  • Receives mortgage, consumer and other loan payments and ensures the payments match balances due.
  • Place holds on accounts when required.
  • Answers customer questions in regards to research or problem resolution. 
  • Processes mail transactions and night deposit bags.
  • Balances cash drawer at the end of the shift and compares totaled amounts to compute generated proof sheet. Report any discrepancies to supervisor.
  • Ensure that the teller station is organized, clean and stocked with necessary forms and supplies.
  • Orders supplies. 
  • Answers emails and phone calls coming into the branch.
  • Comply with bank audit requirements.
  • Comply with all employment laws and regulations as they pertain to staff.
  • Perform all job duties and maintain compliance with all banking acts, laws and regulations.

Non-Essential Duties and Responsibilities

  • Backup CSR responsibilities.
  • Performs vault duties such as ordering/shipping currency and coin and distributing money to tellers.
  • May be assigned branch security duties.
  • Complete performance evaluations for operations staff and provide ongoing coaching and feedback on performance.

Supervisory Responsibilities

Carry out supervisory responsibilities is accordance with Bank policies and applicable laws. Responsibilities include interviewing, selection of staff and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications Required

(Required education may be satisfied by experience and/or working knowledge)

High School diploma or equivalent. Must possess a valid driver's license as some travel to and from branches may be required (Rovers). At least two years of banking experience to include cash handling and new accounts. One year of experience supervising staff.

Physical Requirements and Working Conditions

Standing for extended periods of time, requires close visual acuity and the ability to work and operate computer applications and equipment including copy machine, telephone, scanner or other basic business equipment. Ability to lift heavy items that may weigh up to 55lbs (e.g. boxes of copy paper/files, currency counters, coin bags etc.). Ability to perform repetitive finger, hand and arm movements. The job is within the normal office environment range. Some travel between branches may be required (Rovers).

Qualifications Preferred

Five years of banking experience to include cash handling and new accounts. Two years of experience supervising staff.

Knowledge, Skills and Abilities Required

Requirements stated here are minimum levels of knowledge, skills and/or abilities to qualify for this position. To perform the duties and responsibilities of this position successfully, the employee must possess the abilities and aptitudes to perform each task proficiently. "Ability" means to "possess and apply" both knowledge and skill.

Knowledge

  • Knowledge of all bank products and services to effectively refer customers through Connections.
  • Knowledge of banking transactions.
  • Knowledge of arithmetic to include addition, subtraction, multiplication and division.

Skills

  • Answering emails and phone calls (internally and externally) in a professional manner.
  • Providing information to supervisors, co-workers and customers to convey information effectively.
  • Organization, prioritizing work and managing time effectively.
  • Teaching others how to complete job duties.

Abilities

  • Ability to be exact or highly accurate to include balancing cash. 
  • Ability to communicate both verbally and in writing. 
  • Ability to be careful, detailed and thorough in completing work tasks. 
  • Ability to develop constructive and cooperative working relationship with others. 
  • Ability to being open to change and variety in the workplace. 
  • Ability to read and understand information presented in writing. 
  • Ability to use mathematics to process transactions and resolve problems.
  • Ability to effectively handle potentially stressful or confrontational situations. 
  • Ability to work well under pressure and in a fast paced environment.
  • Ability to exercise independent judgment.
  • Ability to be honest and ethical.
First Federal Savings Bank
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