First Federal Savings Bank
  • 08-Jun-2018 to 07-Aug-2018 (MST)
  • Business Banking Operations
  • Twin Falls, ID, USA
  • Salary
  • Full Time

Full Benefits Package Available

Job Summary

Perform commercial loan servicing functions to include all aspects of customer service (answering phones, processing payments, payoffs, research, etc); daily, monthly quarterly reports; insurance tracking; real estate tax tracking including escrow accounts.

Essential Duties and Responsibilities

  • Correctly process customer payments and/or advance requests, correct payment errors, provide accurate payoff requests, complete telephone transfers, etc.
  • Accurately complete all required reports to bank personnel including loan officers, Credit Administrator & Board of Directors.
  • Effectively work with our 3rd party Insurance vendor to ensure collateral has current insurance coverage, reports are completed, uploads are completed, and set-up force placement of insurance on un-insured loans.
  • Diligently track all flood insurance policies and maintain information on our core system.
  • Timely tracking of real estate taxes to include loans tracked by our 3rd party vendor and those tracked manually to ensure all are current and work with the loan officer to track those that are delinquent. 
  • Correctly set up & monitor escrow accounts for delinquent property taxes and complete the semi-annual property tax payments on a timely basis.
  • To perform all job duties and maintain compliance with all banking acts, laws and regulations applicable to your job function.

Non-Essential Duties and Responsibilities

  • Dispersing dispatch, mail and faxes to correct personnel
  • Ordering supplies
  • Write/review/update procedures

Qualifications Required

(Required education may be satisfied by experience and/or working knowledge)

A High School diploma or equivalent with an intermediate level knowledge of Word, Excel, & Outlook to include data entry and ability to construct simple formulas.

Physical Requirements and Working Conditions

Sitting for extended periods of time, requires close visual acuity and the ability to work and operate computer applications and equipment including copy machine, telephone, scanner or other basic business equipment. Some infrequent travel is required for branch/department visitations. The job is within the normal office environment range.

Qualifications Preferred

One + year's experience in a loan servicing role, preferably in commercial lending, knowledge of insurance, two years of clerical experience in an office environment and an advanced level knowledge of Word, Excel, & Outlook to include data entry and ability to construct intermediate-level formulas.

Knowledge, Skills and Abilities Required

Requirements stated here are minimum levels of knowledge, skills and/or abilities to qualify for this position. To perform the duties and responsibilities of this position successfully, the employee must possess the abilities and aptitudes to perform each task proficiently. "Ability" means to "possess and apply" both knowledge and skill.


  • Knowledge of administrative and clerical procedures and systems such as work process flow, managing files and records and other office procedures
  • Knowledge of how computers and related software, specifically Microsoft Office, work
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction


  • Providing and conveying information effectively
  • Identifying problems and analyzing information to develop and evaluate all options and implement solutions
  • Excellent verbal, written and interpersonal communication skills
  • Competency in being careful, detailed and thorough in completing work tasks
  • Compiling, categorizing, calculating or verifying information correctly and efficiently
  • Proficient skills in using a computer and related programs such as word processing, typing and spreadsheets


  • The ability to organize and prioritize work assignments and manage your time effectively
  • Ability to manage a heavy workload and meet target deadlines
  • Ability to maintain focus with interruptions
  • Ability to learn and use new software quickly, efficiently and effectively
  • Ability to work independently and collectively within a team environment
  • Ability to think critically and provide appropriate solutions
First Federal Savings Bank
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