First Federal Savings Bank
  • 03-Jul-2018 to 01-Sep-2018 (MST)
  • Retail Operations
  • Twin Falls, ID, USA
  • Salary
  • Full Time

Full Benefits Package Available

Job Summary

Responsible for day-to-day investigations and follow-through on all types of fraud and security functions.  Assist the Retail Operations Manager in all areas of the Security Department, including clerical and support tasks.  Manage the banks fraud and security programs including identifying possible cases of fraud; reviewing and analyzing various reports to detect suspicious or questionable customer activity; identifying new or escalating fraud patterns; researching security and fraud prevention techniques, and making recommendations for improving the program.

Essential Duties and Responsibilities

  • Maintains the security systems, devices and employee identification card system.
  • Maintain and test intrusion devices and trackers.
  • Keep up-to-date with industry standards for security devices and trackers.
  • Serves as point of contact for security and fraud related issues including the organization and tracking of QANs and Security/ Fraud Incidents.
  • Investigate QANs, suspected issues and checks for potential fraudulent activity. Prepare, manage, create and document fraud cases as well as write Suspicious Activity Reports as identified.  File police reports as necessary.
  • Review deposits for potential kiting or check fraud activity. Review, identify, analyze and report suspicious deposit account activity.  Resource for branches for verifying counterfeit checks.
  • Process, track and coordinate legal processes and court orders received by the bank.
  • Responsible for collecting, tracking and documenting all repayment/restitution agreements.
  • Maintain emergency contact lists for all branches and department, law enforcement agencies and alarm and premises monitoring companies.
  • Prepares various reports for Retail Operations Manager and the AML/Security Committee.
  • Develop and provide New Hire and Existing Employee Security/Fraud training and act as a resource for solving and minimizing fraud-related situations.
  • Manage Branch Security Officer (BSO) Program including reviewing security binders at least annually.
  • Performs a variety of operational functions highly technical in nature: This includes fraud monitoring, legal processes, subpoena review and production.
  • Create and maintain related policies and procedures ensuring changes are communicated in a timely manner.
  • Participates as a member of the Business Continuity Committee and takes minutes as appropriate.
  • Organizes, communicates and documents annual Business Continuity Plan (BCP) Testing and updates to the program as needed.
  • Act as the BCP Administrator.
  • Maintains and monitors the Bank's Red Flag Program.
  • Research and understand rules and regulations regarding Security, Fraud and Red Flags. Monitor Security, Fraud and Red Flag trends for the industry.
  • Perform all job duties and maintain compliance with all banking acts, laws and regulations applicable to your job function.

Non-Essential Duties and Responsibilities

  • Assist BSA Specialist in reviewing/identifying suspicious transaction alerts, both fraudulent and non-fraudulent.
  • Stay updated on OFAC trends and sanction programs. Run and clear OFAC checks for the bank as backup to BSA Specialist.
  • Back-up to BSA Specialist for CIP, CTR Filings and other BSA/AML functions as needed.
  • Assist Retail Operations/BSA/Security Officer with other assigned tasks as requested.

Qualifications Required

(Required education may be satisfied by experience and/or working knowledge)

High School diploma or equivalent.  At least 3 years experience in banking operations.  Familiar with standard concepts, practices, and procedures related to Fraud and Security.  An intermediate level knowledge of Microsoft Office Suite products with an emphasis on Word, PowerPoint and Excel to include creating and formatting spreadsheets in Excel.

Physical Requirements and Working Conditions

Sitting for extended periods of time, requires close visual acuity and the ability to work and operate computer applications and equipment including copy machine, telephone, scanner or other basic business equipment.  Ability to perform repetitive finger, hand, and arm movements.  Some infrequent travel is required for branch/department visitations.  The job is within the normal office environment range.

Qualifications Preferred

Associates or Bachelor's degree is preferred, along with 2 to 4 years of Banking Operations, Fraud, Legal, Investigative Background and/or Security experience in the banking environment.  Security and/or Fraud Certification such as CFSSP, CCBSO, CBSO or CFE.  

Knowledge, Skills and Abilities Required

Requirements stated here are minimum levels of knowledge, skills and/or abilities to qualify for this position.  To perform the duties and responsibilities of this position successfully, the employee must possess the abilities and aptitudes to perform each task proficiently.  "Ability" means to "possess and apply" both knowledge and skill. 


  • Knowledge of financial fraud investigation, fraud detection and scenarios, banking operations, security and regulatory guidelines as they relate to department functions.
  • Knowledge of Microsoft Office Products with an emphasis on Word, PowerPoint and Excel to include creating and formatting spreadsheets in Excel. .


  • Job requires common sense and a practical approach.
  • Must have good observation skills and be reliable.
  • Professional communication skills, both written and verbal.
  • Must be able to multi-task in a fast-paced environment.
  • Comfortable handling potential emergency situations.
  • Strong organization and time management skills, ability to meet frequent and critical deadlines, and ability to adapt to change, including those related to technological enhancements.
  • Must also exhibit excellent customer service and problem resolution skills; ability to establish and maintain strong rapport with customers and branch personnel; and ability to work in a team-oriented environment.


  • Ability to meet strict deadlines and manage workload using effective prioritization and time management.
  • Critical focus on detail-oriented workflow and investigation process with demonstrated analytical and problem-solving skills.
  • Should be able to deal with aggressive people when necessary. Support the timely identification, escalation of issues, and follow through to adequate resolution.




First Federal Savings Bank
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