First Federal Savings Bank
  • 08-Aug-2018 to 07-Oct-2018 (MST)
  • Retail Operations
  • Twin Falls, ID, USA
  • Salary
  • Full Time

Full Benefits Package Available

Job Summary

Provide service to bank customers by conducting appropriate transactions. Meet the needs of our customers by referring bank products and services to build relationships, and/or referring them to appropriate areas within the bank.

Essential Duties and Responsibilities

  • Provides excellent customer service to all customers and participates in creating a positive work environment.
  • Become familiar with all products and services offered by the bank.
  • Build relationships with customers via recommendations and referrals through the Connections software. 
  • Follows all bank policies and procedures.
  • Processes a variety of routine checking and savings deposits and withdrawals in accordance with prescribed limits set on the Teller/CSR Authority Card.
  • Issues money orders and cashier's checks in accordance with proper procedures. 
  • Redeems U. S. Savings Bonds and processes cash advances.
  • Receives mortgage, consumer and other loan payments and ensures the payments match balances due.
  • Place holds on accounts for uncollected funds when required.
  • Answer customer questions in regards to research or problem resolution. 
  • Answer emails and phone calls coming into the branch.
  • Balances cash drawer at the end of the shift and compares totaled amounts to compute generated proof sheet. Report any discrepancies to supervisor.
  • Ensure that the teller station is organized, clean and stocked with necessary forms and supplies.
  • Perform all job duties and maintain compliance with all banking acts, laws and regulations.

Non-Essential Duties and Responsibilities

  • Processes mail transactions and night deposit bags.
  • Order checks for customers.
  • Handles wire transfer requests and foreign currency transactions.
  • Assists with vault duties such as ordering/shipping currency and coin and distributing money to tellers.
  • Order supplies.

Qualifications Required

(Required education may be satisfied by experience and/or working knowledge)

High School diploma or equivalent. Must possess a valid driver's license as some travel to and from branches may be required (rovers).

Physical Requirements and Working Conditions

Standing for extended periods of time, requires close visual acuity and the ability to work and operate computer applications and equipment including copy machine, telephone, scanner or other basic business equipment. Ability to lift heavy items that may weigh up to 55lbs (e.g. boxes of copy paper/files, currency counters, coin bags etc.). Ability to perform repetitive finger, hand and arm movements. The job is within the normal office environment range. Some travel between branches may be required (Rovers).

Qualifications Preferred

Six months of cash handling experience. One year of customer service experience.

Knowledge, Skills and Abilities Required

Requirements stated here are minimum levels of knowledge, skills and/or abilities to qualify for this position. To perform the duties and responsibilities of this position successfully, the employee must possess the abilities and aptitudes to perform each task proficiently. "Ability" means to "possess and apply" both knowledge and skill.


  • Knowledge of banking transactions.
  • Knowledge of arithmetic to include addition, subtraction, multiplication and division.


  • Answering emails and phone calls (internally and externally) in a professional manner.
  • Providing information to supervisors and co-workers to convey information effectively.
  • Organization, prioritizing work and managing time effectively.


  • Ability to be exact or highly accurate to include balancing cash. 
  • Ability to communicate both verbally and in writing. 
  • Ability to be careful, detailed and thorough in completing work tasks. 
  • Ability to develop constructive and cooperative working relationship with others. 
  • Ability to being open to change and variety in the workplace. 
  • Ability to read and understand information presented in writing. 
  • Ability to use mathematics to process transactions and resolve problems.
  • Ability to effectively handle potentially stressful or confrontational situations. 
  • Ability to work well under pressure and in a fast paced environment.
First Federal Savings Bank
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